Refund Policy
Refund Policy
At thaidiscreetsex.com, customer satisfaction and product quality are very important to us. We strive to provide a safe, reliable, and professional shopping experience for all customers across Thailand.
Return Eligibility
Due to hygiene and personal care considerations, certain products may not be eligible for return once opened or used.
Customers may request a return or replacement if:
- The item arrived damaged
- The wrong product was received
- The item has a manufacturing defect
- The order was incomplete
Non-Returnable Items
For health, hygiene, and safety reasons, we generally cannot accept returns for:
- Opened or used personal wellness products
- Products without original packaging
- Items damaged by misuse
- Products marked as final sale
Please inspect your order carefully upon delivery.
Refund Process
If your refund request is approved, refunds may be processed through the original payment method or another agreed solution.
Processing times may vary depending on payment provider and delivery verification.
Customers may be asked to provide photos or additional order details for verification purposes.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.
Our support team will review your request and work to provide a replacement, exchange, store credit, or refund where appropriate.
Order Cancellation
Orders may only be cancelled before shipment processing begins.
Discreet Support
All refund and return communications are handled privately and confidentially.
Customer Satisfaction
We are committed to resolving issues fairly and professionally whenever possible.
Contact Our Support Team
If you have questions regarding refunds, replacements, damaged items, or return eligibility, please contact our support team for assistance.
Email: thaisextoyshop@outlook.co.th
LINE / WhatsApp: +66 80 976 4527
Website: thaidiscreetsex.com